Guest Writer
On any given day
Working for the wrong
robot
by
Ryan Douglas
came in to work late again yesterday. The phone
on my desk was ringing and the robot was on the other end. When I
picked up the phone, the line was dead. It was the unmistakable,
inaudible mark of the robot.
From the second that I answered the phone, the
gigantic robot brain began running metrics on my computer's
keystroke and processor idle time. Then, as he always does whenever
one of his workers comes in late, the robot sent out a company-wide
e-mail, reminding all constituents of the importance of being at
their work terminals on time.
On any given day, if thru-put at my terminal drops
below acceptable levels, the robot will call me at my desk to see
what the matter is. Although the robot is unable to speak, the
silent whisper of the robot phone call has the psychological impact
of an obscene telephone message from a peeping Tom.
After the robot rings your desk then abruptly hangs up
a couple of times, you find yourself looking about the office
suspiciously, eyes filled with caution, wondering which electronic
eye is fixed on your cubicle.
There has always been a fine line between right and
wrong, truth and fiction, man and beast. These days, the line
between human and robot too is always thinning, disintegrating like
tiny and forgotten soap slivers on a built-in shower tray.
The robot that runs our company has an office in the
center of the building. His door is locked with a security code that
is known only by his most loyal subservient. The code changes weekly
and, unless he is malfunctioning, no one is allowed inside his
quarters.
He has the only climate-controlled office in the
building and dull fluorescent lights illuminate his cool,
painted-steel perfection. His breath is the rippling whine of a
computer fan; his sustenance is an electric IV that plugs into the
wall. His reach is the sprawling, coiling mass of network cable that
courses through every nook and cranny of the building. In short, my
boss is a robot running on Windows NT.
He reads our e-mails and tracks their
recipients. He filters Web sites, blocks network access, determines
break times and authorizes overtime. He denies and prohibits access
to the building with extreme prejudice.
The robot prints out stacks of offer letters and
paid-time-off rejection slips. He makes mounds out of work schedules
and profit projections. He generates heaps of paychecks and notices
of disciplinary actions. He administers competency tests and
monitors employee whereabouts with sophisticated surveillance
equipment. He conducts interviews with job candidates and writes and
distributes offer letters. He even carries the godlike power to
terminate employees whom he has deemed "irrelevant."
What a busy robot!
Although the site manager is literally and in
every sense of the word an actual and physical, real-life, living,
breathing robot – to the casual observer, it may not appear so.
The robot has carefully buried his mechanical
tracks of dominance and destruction by leaving the semblance of
actual human management intact. To achieve this "curtain of
humanity," the robot has hand-selected a small group of
middle-management bourgeoisie and assigned them the task of
preserving, serving, maintaining and strengthening the robot.
This complex web of
subservient humans (class: "managers") is the tool of the gigantic
robot brain. They assist robot objectives by implementing the will
of the robot. In return for loyal service and honorable allegiance
to the Gordian designs of the robot brain, the managers receive the
illusion of status, stability, prosperity and credit as
organizational perpetuators.
The goal of the organization is to foster the health
and prosperity of our robot.
Does all of this sound impractical or inefficient? The
robot has determined that you are wrong to think so. Through his
massive processing abilities and his capacity for aggregate data
management, the robot can print out easy-to-read charts and graphs
in four colors that even managers can understand.
All day long, the robot generates watered reports that
are mere declarations of his speed and efficiency. They are designed
to foster both reliance and trust in the robot. In its own way, each
report restates how well things run now that the robot is in charge.
Managers read the reports and praise the robot for his worthiness.
But the robot prints out more than just reports; he also prints pink
slips, and lately, he has been printing a lot of those.
Termination paperwork rolls off the printer spools
directly into piles. Each manager has his own pile, and the robot
makes sure that the manager checks in with his pile at least twice
each day. When the manager finds termination slips in his mound, he
must then not only find out who the terminated employee is, but also
which cubicle the luckless fellow occupies. Locating a terminated
employee can take hours, if not days.
With so many recent layoffs, the robot now just cuts
the power on all terminated employees' cubicles the moment of
termination. Bewildered, each powerless – and soon to be jobless –
employee must then seek the assistance of a manager to get power
back to his cube.
Then all that the manager need do is ask the confused
soul for his name, sort through a pile and emerge, smiling and
triumphant, with the appropriate walking papers for that employee.
The robot just wants to make layoffs easy.
Once terminated by the robot, you can go to work for
the friendlier unemployment robot.
The unemployment robot just prints out paychecks and
mails them to your house. He doesn't monitor your productivity
levels, he doesn't call your house and hang up and he doesn't watch
you with surveillance cameras. He just prints out paychecks and
sends them to your door. I think I am working for the wrong
robot.
Today, a man came by my cubicle with a giant basket
full of silver packages. They were hamburgers, wrapped in aluminum
foil. During an errant and momentary glitch, the robot accidentally
made too many burgers before abruptly closing the cafeteria and
sending the entire cafeteria staff home early due to slow sales.
Now, the free little silver
packages of joy are illuminating and nourishing the office. A monkey
couldn't resist the beckoning of the free burgers, but the gigantic
robot brain can. Now the shiny silver package just sits, cooling on
my desk.
I'll not eat it.
I'll let that shiny package sit there, smiling back at
the restless eye of the giant robot until he sends someone to take
it away.